Chaco sandle came apart at the seam shortly after we purchased them, what can we do about this?

We glued the sandal together ourself and it lasted a while and then fell apart when we were hiking in Costa Rica. We feel this is a flaw in manufacturing of Chaco. Any chance of a free repair or new pair of sandals?



  1. 0 Votes

    I have personally dealt with Chaco’s customer service and it is excellent. They believe in the durability of their products and will most likely fix or replace it for you for free. It is up to their discretion if they feel it is normal ware or a user inflicted problem, but if they are new they should not be fraying yet. You can call their customer service line at 1-888-211-1908 or email them through their website. Good luck! 

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